(version 1.0 2013-04-03)

Frequently Asked Questions

Here you will find information that can be useful for your trip. If you do not find an answer to your question here, you can send an email to info@nordictravel.se or just phone + 46 411-558725.

Who is responsible?

Nordic Travel, official tour operator, is responsible in its capacity as provider of package holidays under Sweden’s Act on Package Tours, for the arrangements described and for the travel documents issued in the name of the tour operator.

When does my booking become binding?

The booking becomes binding as soon as it has been confirmed verbally or in writing.

What, when and to whom shall I pay?

You pay the published price for the holiday package arrangements plus or minus such changes in taxes and transport costs that have occurred since the printing of the programme. Details concerning the correct time and recipient of the payment appear in the Special Terms and Conditions.

What happens if I fail to pay in time?

You risk the trip being cancelled and you may be charged a cancellation fee.

How do I find where I am staying?

On your hotel voucher there is a description of how to get to the hotel.

What check-in and check-out times apply?

The normal check-in time is 15.00 h, but depending on access to the room it is frequently possible to check in earlier. The same applies to checking out which is normally 11.00 or 12.00 h.

Do I have guaranteed tee times on the golf courses?

Yes, these times, which are bookable, are inserted by the respective golf club/course and the club guarantees the times booked.

Which handicap applies when playing on the course?

Handicap limits for play are indicated in the information text for the respective course. Control of the handicap limit takes place at the start. Where, owing to failure to provide the correct handicap, it is not possible to play the green fee is not refunded.

How do I find my way to the golf courses/activities?

On the voucher there are directions concerning how to get to the golf courses/ activities.

Travel documents

When the booking has been made you will be sent a booking number and a confirmation via e-mail. Once the payment is correctly made a confirmation is sent to you together with vouchers for hotel, golf and any extra arrangements.

What is included in my booking?

On the booking confirmation there is a description of what is included.

What must I do if I wish to cancel?

You can cancel verbally or in writing with the individual who accepted your booking. If other cancellation possibilities exist, these will appear in the Special Terms and Conditions. Cancellation fees apply in accordance with the Special Terms and Conditions. Please note that changes in the arrival or departure dates are counted as cancellation.

What applies if I wish to change something?

The Special Terms and Conditions will show you if it is possible to change any part of the holiday package. You are entitled to transfer the holiday package to someone else, who meets possible conditions for participating in the holiday package, if you notify this to where your booking was made (retail agent). Such a change must be made by the time, at the latest, that appears in the Special Terms and Conditions.

What can I do if something unexpected occurs?

Where a price is quoted under the Special Terms and Conditions, you can protect yourself against cancellation charges by taking out holiday cancellation insurance cover.
This means that you can cancel and incur no other cost than an administration fee amounting to no more than 5 % of the holiday package price, however not exceeding SEK 200, should the following occur:
a) death, illness or accident of a serious nature affecting yourself, spouse or live-in partner, your parents or those of your spouse/partner, children, siblings or holiday companions.
b) call-up to the armed forces or civil defence.
c) occurrence of some serious event beyond your control that you were unable to foresee when you made the booking and which means that you cannot reasonably be expected to abide by your booking, e.g. an extensive fire or flood in your home. You must be able to verify such circumstances with a certificate from e.g. a doctor, public authority or insurance company. In the case of illness or accident, the tour operator’s own sickness certification form must be completed. Certificates should be sent to the operator as soon as possible, however by 14 days at the latest after the cancellation date.
You are not entitled to a refund of the insurance premium.

What happens if something goes wrong?

If all or parts of your holiday package cannot be provided in accordance with the travel documents, or if no alternative arrangement can be arranged, the difference to your actual booking being so small that it is unimportant to you (e.g. hotel of same category and equivalent location), then you have the right to cancel the package. In that case you get back everything you paid with a deduction for the value of those parts of the package that you may already have utilised. Where something wrong occurs after departure, please try to get it sorted out where you are (e.g. at the hotel). Should you wish to complain subsequently you should, in the first place, contact where you made the booking (retail agent). Any claim for price reduction or damages shall be made as soon as possible and 2 months at the latest after your return home, unless overriding reasons exist for a later handling of the case.

What happens if we cannot reach an agreement?

In the event that we are unable to reach an agreement, you can turn to the National Board for Consumer Disputes (Allmänna Reklamationsnämnden). This comprises an impartial chairperson and representatives for tour operators and consumers. The Board’s address is Box 174, 101 23 Stockholm, Sweden.